During the sales presentation, I was shown information that claimed there was only one losing month in two years. After investing $19,900, my account was down 35% after the first six months. When I requested a refund, I was informed that I was "outside the window" for returns. It's been over a year, and my account manager recommended trying a different automated trading option, which only executed two trades in nearly three months while my funds remained idle. I often waited days for updates, and my last inquiry was met with a reply from someone who was no longer with the company. The overall performance has been extremely poor. It's hard to understand how a service can take money and consistently underperform while denying refunds.
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