What you see in Emirates’ commercial is fake for most of us, it’s only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre. But I’m writing this review today because Emirates CEO, Sheikh Ahmed Bin Saeed Al Maktoum, is cheap and his airline policies are against regular people and especially people with disabilities. After all, they are still developing nation in the Middle East with poor human rights record. They don’t know how to deal with problems, because they suppress opposing opinions. I saw limitations in their growth. No wonder I heard only overly positive opinions about Sheikh Ahmed Bin Saeed Al Maktoum in Dubai because people are so afraid to speak out. If they do, they get what we got. Emirates can’t even compensate a few hundred dollars for what the company did wrong to our disabled son. We were not asking much, only a refund of our upgraded seats but the service we did not receive. The incident was reported to the Captain in the middle of the flight and even a voucher was issued, still Emirates refused to accept their fault and refund our upgrade fees. We exhausted our efforts to communicate with unresponsive customer service department as well as their headquarters in the UAE and offices in USA with pictures of water dangerously dripping on the electric component of my seat, not to mention on my clothes. I personally stood on my seat and put towels in the compartment to stop water leaks temporarily. We were forced to stand during the flight for an extended time while the water kept dripping. A lead flight attendant forcefully took my phone away when I was recording the incidents and yelled out loud that it’s illegal and he would notify security. The entire scene was displayed in front of our son and frightened him. We suggested the Emirates customer service to interview the passengers around us so they would learn exactly what happened. Instead, they only told us that an alternative seat was offered to us but we declined. Of course we declined because our autistic son who requires attention and medication couldn’t sit by himself if I moved to another seat, which was by the way not an upgraded seat we paid for and far from our son.I just had a great experience with another airline that upgraded me from a Premium Economy to Business from Japan to San Francisco when they didn’t do anything wrong to me, they just overbooked the Premium Economy. Another airline refunded me within hours a seat upgrade I made because a flight was delayed and I had to settle for a less desirable seat, even though the delay was not their airline’s fault but a connecting flight by a different carrier. Airlines in Europe and North America have stricter rules and therefore they compensate for their mistakes. Emirates is still second tier or lower. When they make mistakes they can’t make it right. I appreciate you all for reading and I sincerely hope you won’t have to go through what we went through. Please do not fly with Emirates. You deserve better.
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