Review Time
Like many other passengers, I was stranded in Dubai due to the disruption. While I understand that the airline is not responsible for the war situation that caused the disruption, however it is their responsible for providing proper support and communication to customers who were affected.
contact customer service phone number are not ringing. I had no choice but to call the international number, which involved an extremely long waiting time and resulted in approximately £180 in phone charges. I would have been happy to remain on hold locally if the number had been functioning.
Additionally, my parents, who were traveling with the same airline, received hotel vouchers, whereas I did not receive any accommodation support.
Finally, I am also raising concern regarding the behaviour of one of the cabin crew members (Vina? Vin, March 3, 11 am) during the return flight. I understand that the situation was stressful . However, the manner in which she communicated with passengers was quite rude and lacked empathy for travelers who had just experienced a very difficult and exhausting situation.
I flew with Emirates on Monday 16th February, 23:55 departure from London Gatwick (LGW) to Dubai (DXB), flight EK70.
I was seated in 30D, near the toilets, and for around seven hours there was a very strong odor in the area that smelled like sewage. It was extremely unpleasant and at times made me feel physically unwell. After several hours, I raised the issue with a flight attendant, who was polite and apologetic. He explained that someone had been unwell earlier in the flight and said he would spray something to help. While I appreciated his effort, the odor continued for most of the journey. It felt like the toilets needed a proper deep clean rather than a temporary fix, and the overall experience felt uncomfortable and unhygienic.
To add to the disappointment, one of the main breakfast options — pancakes — had run out. A family member and I had been looking forward to that choice. What was frustrating was that pancakes were served to passengers seated directly behind us, yet after waiting an additional 20 minutes, we were told they were no longer available.
Overall, this experience fell well below the standard I would normally expect. I hope Emirates reviews what happened on this flight and takes steps to prevent similar issues in future.
Hi Emirates Team
I confess the fact that the Emirates Crew is the smartest so far operating in Uganda. Being at EBB has seen the best organisation of both the flight & cabin crew.
The crew matching walk regalia makes them distinct from the rest of the crews that visit EBB.
Just one thing - kindly take in more blacks for that appealing mix look of the air crew.
Emirates fly better
John Francis Ekwaro
Passenger Service Agent - Intern
MENZIES AVIATION
**Emirates Economy Class Review: London Heathrow – Dubai – Bengaluru (return via Kochi)**
Having heard so much about Emirates' renowned service and premium reputation, I booked a return journey from London Heathrow to Bengaluru via Dubai, expecting a noticeably superior experience compared to British Airways or Virgin Atlantic. While the flight was generally very good, I came away somewhat surprised by how similar it felt to other major carriers.
**The Aircraft Experience**
The most notable difference came down to the aircraft type. The A380s operating the London-Dubai legs were genuinely impressive, with considerably more generous seat pitch and space than I'm accustomed to in economy. It made a real difference on the longer sectors. However, the 777s on the Dubai-India portions felt far more cramped by comparison, with legroom that brought things back down to what you'd expect from any standard airline. This inconsistency was a bit disappointing.
**Food and Beverage**
The catering was decent but uninspiring. My main complaint was the repetitiveness – we seemed to be served different variations of the same curry across multiple meal services. While perfectly edible, it lacked variety and didn't live up to the culinary expectations Emirates' marketing might suggest. Nothing terrible, but nothing memorable either.
**Service and Communication**
The cabin crew were professional and the service was good throughout. Where Emirates did excel was in their digital communication – the app kept us well-informed with timely automated updates, which made the journey feel well-organised and stress-free. This was genuinely better than what I've experienced with BA.
**Overall Impression**
Emirates delivered a solid, reliable economy experience, but I didn't find it dramatically different from BA or Virgin Atlantic. Yes, the A380 was more comfortable and the communication slicker, but given Emirates' premium reputation, I expected more of a step-change in quality. It was good, just not remarkably so. If you're paying a significant premium for Emirates, you might want to reconsider – but at comparable prices, they're a perfectly sound choice.
**Rating: 7/10** – Good, but not the revelation I anticipated.
I want to give a 5 star service to a staff name PRADEEP, he is working as a customer service on Emirates call center. He help me a lot during my trouble to booking online, he give me the best option on my booking from kota kinabalu to newcastle uk and helping my daughter to book and applying under her student fare.
He also give me a call and return my call to make sure i can get this special fare . I really appreciated all his effort and do the best to help me. Thank you sooo much PRADEEP.
If I could give zero stars, I would. I have never experienced such a combination of operational incompetence and blatant disregard for premium customers in all my years of international travel.
I was connecting from Bangkok to EK001. Despite a minor 20-minute arrival delay, I reached the gate while boarding was still in full swing. I joined the queue, only to have the ticket machine fail. The supervisor, Heidi, informed me that because my inbound flight was "late," I—and several others—had been summarily offloaded and rebooked on a later flight (EK029).
Here is the kicker: I had upgraded to Business Class in Bangkok.
I was forced to stand at the gate for 20 minutes watching other passengers board the aircraft I had a confirmed seat on. There was no "choice," no "incentive" to move, and zero effort to rectify a system error that clearly flagged us as "no-shows" before we even had a chance to scan in.
It is blindingly obvious that Emirates either has a system that cannot handle real-time logic or, more likely, they overbooked the cabin and used a 20-minute delay as a convenient excuse to dump premium passengers.
A "world-class" airline should know that if a passenger is standing in front of you at an open gate, you let them on the plane. To treat a Business Class customer like a logistical inconvenience is horrendous. If you value your schedule and your sanity, look elsewhere. Emirates has become a masterclass in brand arrogance and operational failure.
Date of travel: 5th February 2026
Flight: EK001 (DXB to LHR)
Missed our connection due incredibly long transfer (exit plane 25mns, bus 20mns, walk terminal 20mns, train and walk again 25mns) 2hr lay over became 8hr lay over. Proposed 2* hotel allowed for 2hrs rest. Have flown Emirates for many years. No more.
The NZ check in counter insisted on me repacking my economy class baggage down by 1 kg to meet weight & I was formerly a Silver tier member. A farce. I had to jettison a custom made pair of shoe-trees in the hall refuse bins. I'm never flying Emirates again.
I booked a long flight with two connections, allowing plenty of time for each transfer. However, the company altered my booking, reducing my connection times. This led to a delay on one of the flights, causing me to miss the final connection. When I inquired with the team on board about making my connection, their response was simply "No clue." I also asked what to do if I missed the flight, and received the same vague answer. There was no effort made to assist me in making my connection. As a result of the delay, I ended up having to sleep at the airport for 11 hours, find my own food, and deal with an uncomfortable situation. I lost a night at my hotel, which included breakfast, and had to settle for expensive meals at the airport. I've tried reaching out to customer service since then, but they keep denying any responsibility.
My journey from a major airport to my destination was significantly delayed, leading to a missed connection and an additional 24 hours to reach my final stop. The boarding pass provided did not clarify that the next leg was operated by a different airline or indicate the correct terminal, which caused a lot of confusion. The ground staff did not offer sufficient assistance or direction during the transfer. Instead, I was told I couldn't proceed unless I purchased a new ticket, which felt like being held hostage. The decline in service quality is unacceptable. I strongly advise against using this airline; it seems to be a disorganized setup at the airport.
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