I am writing regarding three Emirates flights I booked and paid extra for through Booking.com. On 12/08/2025, after a failed booking, two payments were processed — €6,704.59 and €6,603.21 — resulting in duplicate bookings for the exact same passengers, seats, and flights.Emirates has confirmed that its system automatically prevents duplicate bookings by cancelling identical reservations. Booking*com/GoToGate should have identified and resolved this issue immediately on 12/08/2025. Despite my repeated requests for a full refund, I have received contradictory and inaccurate information. I was initially told that the first payment was not received, then instructed to request a refund from my bank, and subsequently given empty assurances that the refund would be processed “within three days.”I have requested all documents relating to the duplicate booking, including the e-ticket PDFs associated with Ref: LDDGP2 & FM6AV6. As it is not possible to book the same passengers, seats, and flights twice, I am still awaiting these documents. This situation demonstrates a serious failure in your booking and refund processes. Support channels have been largely unreachable, and chat responses appear scripted. This pattern of double bookings and delayed or misleading refunds is widely documented on Trustpilot.Emirates, Booking*com, Etravel, Gotogate ?
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