Tried Emirates for 4 flights to & fro SIN-AMS on 16 June, 1 July 2025 (EK353, EK147, EK150, EK352). Onboard with high expectations hearing all the high praises for business class. Spent extra to experience, unfortunately it was a complete waste of my money (not miles) and all 4 flights were an utter disappointment; worse than SIA & Qatar. The cabin service was so slow and inattentive, all 4 flights wasn’t clean. In business class it’s normal to have a higher standard of service and cleanliness. In particular, on flight EK147 and EK352, I boarded and saw a rice bug crawling in the stowage compartment so I told the attendant who was service welcome drinks of it, and she tried to gaslight me me saying it’s dead, I even had to ask if she could clear it, she reluctantly took a towel and pick up the bug, then realizing it was alive. From her attitude towards other passengers, she seems put off by me thereafter and other crews attended to me. Not a single apology for the plane’s disgusting hygiene, I should be the one being put off. Toilet hand wash was out of order and upon informing a crew, she offered a water bottle to wash my hands. WOW. Shouldnt this be checked / toilet locked out before the plane takes off? Also, it would be nice to inform passengers the meals are not dine-on demand. Meals are served so slowly but cleared swiftly. Another occasion, EK352 night flight, I had changed seats and informed the cabin crew as there was a family behind and needed a good rest. In my new seat, the other cabin crews seems unsure why there’s a person in that seat and seems hesitant to attend to me. It gave me the impression there’s no communications among the cabin crews (probably because the crews are from 11 different nationalities on every single flight LOL). My main course wasn’t nice so I had a few bites and didn’t finish it. The crew simply cleared it once I left my towel on it without asking how was the food.I called for an attendant and waited 10mins for 1 to attend to me, meanwhile there were other crews that just walked by. Was so hungry from my unfinished meal earlier and ordered 3 light bites. The crew did inform it will take 20mins, but was pissed me was it took 50mins and I was more than famished but did not want the lounge sandwiches. When I was served, there wasn’t any apology for the long wait and the crew even gave a judgement to me for eating 3 light bites. The service is absolutely appalling. Only cabin crew, Tan Wee Chin, had exceptional and role model standards and service of a business class. She was polite, attentive, respectful to every passengers equally. The other crews have shit service, acting like passengers owe them something- I have no idea how are they promoted to service at business class. EMIRATES is overhyped, overpriced, outdated, and can stay in their lala land thinking they are superior to others.
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