Update: Emirates Providing False and Misleading InformationAfter two months of waiting and multiple follow-ups, I finally received another response from Emirates Customer Affairs.Unfortunately, instead of accepting responsibility, they chose to provide false and misleading information.They now claim that "all strollers on our flight were collected at the gate due to operational reasons," and that "I was only allowed one stroller for one child."Both statements are completely untrue.I had purchased three full-fare tickets for myself, my husband, and our 5-year-old child. According to Emirates' own cabin baggage policy, we were entitled to one cabin stroller per ticketed passenger, meaning we should have been allowed two strollers at the very least (and we only had two).Even worse, I personally witnessed other families on the same flight bringing multiple strollers onboard, while only my family was singled out and denied this right.This is not just poor customer service—it’s blatant dishonesty and discrimination.For a so-called premium airline, this kind of behavior is shocking and unacceptable.
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