On May 20, 2025, I flew on Emirates flights EK2471/DXB/EK203 from Tel Aviv to New York.One suitcase contained a personal computer, and the other had a monitor. Both items were securely packed in protective cases and bubble wrap.Upon receiving my luggage, I discovered that the packaging had been tampered with—the monitor was shattered, and the PC case had cracks, including a broken tempered glass side panel.I filed a complaint with Emirates' claims department, but they stated that the airline "is not liable for fragile items in checked luggage". However, it was evident that the luggage had been opened and inspected without my presence—there were clear signs of forced entry on the suitcases.Conclusion: Emirates not only handles baggage carelessly but also systematically ignores complaints.If you're carrying anything valuable, think twice before choosing this airline.Getting compensation will likely require legal action, which means wasted time and unnecessary stress.Avoid the hassle—consider alternative carriers.
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