emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Henry Cook
Was denied boarding by the Airline…

Was denied boarding by the Airline manager Kulley due to my epi-pens. Found out beforehand what was needed paperwork wise so had everything. Had checked in and then was denied boarding and marked a "No Show" whilst standing there because of my medication. He even spoke to the person due to meet me there the following afternoon and told them why he was denying me boarding. I was to get a "Fit to Fly" letter from my doctor and only then was I allowed to fly. I had to then re-book my flight. Emirates have since refused to refund my ticket telling me that it's my agency's responsiblity to refund me yet it was Kulley who refused to let me board the flight. I have now taken this to the CAA and have lodged several complaints against Emirates. I would suggest everyone who has a problem to take it up with the CAA (Civil Aviation Authority)

1
Date of experience: May 06, 2025

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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