My partner was sent to Mauritius to work on behalf of the Kenyan Government with a sub contractor called Chelagat she was working in a rural area in the mountains all was fine while they were working.Yesterday she was due to fly home on Emirates she managed to check in on line but when they arrived at the airport. After waiting in line for more than an hour to lodge her bags she was told the flight had closed, this was an hour early. she proceeded to the Emirates customer service desk where the staff did not care that she was going to miss her flight home to Kenya where her 11 year old daughter was waiting for her.She was lucky that some of the other women working with her knew a guy in Mauritius where they could stay for a couple of days.last night she found out that the tickets her and the other women had been sent were fake tickets.they reported it to the police who told them they knew the guy and that he was a ghost not only had he scammed 3 women sent to help the poorer people in his country but he has also scammed numerous people in Mauritius. today I spoke with emirates who appear to have been train in the art of extremely poor customer services to the point of being rude. Their attitude was we can help her as long as she pays £1300 for another ticket when I questioned the cost and reminded the call centre operative that I had just told him she was stranded with no money I was told they cannot help even if it caused them a whole pile of bad press. I even had a young lady in India who told me it was not her fault my partner had been scammed. I think even Putin has more commpassion than emirates customer services.Please ensure the CEO of Emirates sees a copy of this review and would like to hear his views.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
