Emirates damaged our luggage and personal belongings. Emirates airport staff said to fill in the paperwork and it would all be reimbursed. We did this. Drove him and the next day also updated online with added details and expenses. Over a month later and numerous attempts to contact and we had head nothing. I was advised to make a complaint. So I did through their channel. Well they then contact and yell at us via phone, request all information be provided again and expect us to do a 5 hour round trip on a weekday to have the suitcase assessed. They then say they will not pay for damaged belongings and we should claim travel insurance. Unfortunately as they had taken over two months to get to that point we were unable to claim travel insurance. Emirates then closed the complaint, won't correspond any further and completely ignore us. No apologies for the lies even. All forms of their customer service will not respond. Looking into the way we have been treated I now see this normal behaviour with Emirates. Totally unacceptable to treat customers this way.
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