We pre-booked a bassinet with Emirates well in advance, specifically for our one-year-old, only to be told onboard that he could not fit in it. Instead of offering a practical solution, the staff’s response was to push us into paying for an upgrade to a larger seat — while my wife was forced to sit with the baby strapped to her for the entire flight.At no point during booking or pre-departure was the bassinet’s actual size or weight limit communicated. Had we known, we would have booked our child his own seat with a car seat from the start. This lack of transparency caused unnecessary stress and discomfort on a long-haul journey.To make matters worse, the crew we dealt with were rude, dismissive, and showed no genuine willingness to help a family traveling with an infant. Their attitude made a difficult situation even more unpleasant.Strongly advise against flying with Emirates if you’re traveling with a baby — especially if you’re relying on their bassinets. Other airlines, like Singapore Airlines and Virgin Australia, provide larger bassinets that go up to 16–18 kg, and their crews are far more accommodating to families.Verdict: Misleading information, zero empathy, and unhelpful staff. Not a family-friendly airline
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