Returned flight EK19 to Manchester from Dubai on 10th June to find that our new suitcase had been damaged by the airline.As advised I Immediately went to baggage services and reported the damage, which was recorded and I was given a file reference number logging the damageFast forward over two months calls to the airline and the claim department who promised that someone would call me to discuss this and the claim still hasn't been processed and no call back either.The customer service is terrible and will certainly make me think twice about flying with this airline again or recommending them to anyone.
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