Hello,I had a nightmare flight with emirates. Today I took a flight from Dubai to London Gatwick, and since the captain and co-pilot (Rafael and Lucca) said there would be a delay, I decided to lower my seat to relax. Suddenly, I heard a shout that I couldn't lower my seat because the screen was too close to the person behind me. I think the ladies called the flight attendant, who asked me to return my seat, and so I did. I didn't do anything illegal. I even spoke to Mohammed, and he said that I do have the right to lower my seat. Only during takeoff and landing do I not. I thought everything was resolved and when the plane took off I lowered my seat again and my son who was next to me couldn't lower it because the girls' mother was holding the seat with her foot and the girl behind me was kicking my seat and holding my seat so I couldn't lower it. And then the verbal abuse began, calling me a bit…and my 9-year-old son an idiot. Not satisfied, they started laughing at us, bullying and xenophobic comments. I talked to my son about the food and looked back to see if the food was coming and the girl started saying, "Repeat many times what you said." I didn't even respond, and besides, I was talking to my son. Than the lady who was beside me was pretending that she was sleeping to avoid us to go to the toilet. We excused ourselves and walked over the girl to go to the restroom. When we returned, there were several items on our seat and I asked the girl next to us if it was hers and I heard laughter and soon understood that they had thrown it in our seats. Then I was so I put my feet up against the front seat and the girl next to me turned around and said that I had my feet up against the front seat and then the girls behind me said that I was wild and all the time laughing without limits. Not satisfied, they began to open and close the table with force on my back, very hard, several times and laughing. When they heard me speaking my native language with my son, they began to make joking and xenophobic comments. So I stood up and called the flight attendant, and since they were in a group, they all stood up in their favor. The flight attendant told me that she had seven witnesses in their favor and treated me badly. I asked to change seats, and she said she couldn't, but she changed the four women's seats. I told the cabine crew that they were together and parents, relatives and friends were not able to be a witness. I honestly panicked because I was with my little son and I feared for my safety and his safety when I got off the plane due to the aggression and lack of boundaries from these women. I asked the flight attendant if there were cameras on the plane, and they said yes. So I said I would legally request the footage to prove that we were victims of aggression, racism, and xenophobia. After I told the flight attendant this, she said there were no cameras.I explained to the flight attendant that I have a university degree and that we were raised with principles, and there is no point to be unkind with someone. she said that didn't matter. We were humiliated, threatened, suffered racism, bullying, and we had to call the police because one of the women who was with the group threatened to hit me and said my son was rude. He spent the entire trip just watching movies and didn't even say anything. We had to call the police because we were so scared. They escorted us to the train station and said they could see the panic on our faces. I wanted to make a video of what the girls were doing to us on the plane, but the flight attendant said it was prohibited. It was the worst experience of my life. I want my money back and I will take all legal action against the assaults we suffered on the plane. In addition to the terrible service, bad food, and the one-hour flight delay.
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