Terrible customer service from Emirates and complete chaos at Dubai Airport – never again!I flew with Emirates on April 20, 2025, from Frankfurt to Dubai (Flight EK046). The scheduled departure was 15:15, but the flight was delayed and we didn’t leave until after 18:00, arriving late in Dubai.Because of this delay, we missed our connecting flight to Phuket (EK378, scheduled for 02:30). Once we arrived at Dubai Airport, the experience turned into a nightmare. We were sent back and forth between counters for hours without any clear information. The Emirates ground staff were rude, uncooperative, and extremely disorganized.After long and stressful discussions, we were finally issued a hotel voucher – but without any food or drink included. My friend, who holds a Thai passport, had to apply for a visa on arrival, which meant waiting for another 3–4 hours.In the end, we had only 2 hours to rest at the hotel before needing to return to the airport for the next available flight.I submitted multiple complaints through Emirates’ official website and sent several emails, but received no response whatsoever. Not even an acknowledgment or apology.For an airline that advertises itself as a premium brand, this was a truly disappointing and unacceptable experience.Never flying Emirates again.
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