Worst airline with worst customer service. Emirates denied us boarding on a flight from Bali to Dubai since our (valid) visum code wasn't accepted on their system. We planned a two day stop over from Bali to South Africa. We payed for the 2 day hotel stay an exorbitant fee since it fell over New Years. We were denied check in and was advised to pay €450 and fly back to SA with just a stop over in Dubai. When we got to Dubai we went to the Dubai Connect desk. They said that they could have given us a visum to enter. It wasn't an option at that stage since we already canceled our hotel accommodation and lost 50%. That would also meant that we had to book new flights back to SA. I lodged a complaint. It resulted in a forth and back communication Emirates took 6 weeks to the day to respond each time. They blamed the Dubai E Visa dept and they blamed Emirates in return. In the end we lost out on 2 days in Dubai, we lost €250 of our hotel.deposit amd had to pay €450 for the new flights. I will never fly with them again!!!
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