I’ve been trying to get a refund for four months after an inflight complaint over extra legroom seats which actually weren’t. I’ve spoken three times to customer services and they even walked me through the process and gave me a reference to use. Each time it comes back with a different name and says to reapply even though Emerates are giving me the data. Further to that the customer services team put me on hold and I could hear the lady on the call swearing. Absolutely disgusting service.
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