We flew Australia to the UK in business class with Emirates for the first time. We were told by our travel agent how great Emirates business class is compared to other airlines business class we have previously used; she described it as next level. It is next level in terms of cost, 2 to 2.5 times the cost we have previously paid for business class and the worst business class we have been on. Poor seating design, uncomfortable, poor plane layout, slow meal service and no luggage storage facilities above you if you are in the middle. We were on the new planes as well, so this is the best version! We complained and were just fobbed off with standard copy/paste responses. We pushed the issue and got some goodwill miles which in effect are a useless gesture because they are effectively worthless.The best part of the whole experience was the chauffeur service. The car company/guys were brilliant, very efficient and a pleasure to travel with.
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