To keep this horrible experience short, we had a total of a 10 hr delay (6 hrs from Cairo to Dubai and 4 from Dubai to KYC). The delay caused us to miss our Delta flight from NYC to Cleveland and had to rebook for the following day and spend an unplanned night in New York. I don't even want to talk about the lack of sympathy and care provided by managers in Cairo and Dubai.After submitting several complaints about our indescribably horrible experience all the company could offer was 50,000 miles (and we flew business class!). They declined refunding our hotel or any incidentals and refused to either provide a voucher or monetary compensation. We will never again fly Emirates. The risk of having a potential 10 hour delay without compensation of any significant kind, is not worth it.
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