Delayed connection treatment after an Emirates flight from London to Seychelles. My poor disabled mum and sister flew out yesterday expecting a pleasant flight. Already bad enough that every one of their flights has to stop in Dubai with no direct flights to lots of countries. Emirates were so late leaving that they ended up missing their connecting flight. What did Emirates do? They booked them on a flight leaving many hours later and plonked them in a bright airport lounge with minimal food and drink. No overnight accommodation to get some rest. Apparently the delay needs to be over 8 hours. Emirates, you need to do better. What kind of treatment is that for a 79 year old who suffers from back issues and is in pain. We will be filing a formal complaint, trust me! Oh, and I won't go into the seat booking fiasco initially. Emirates quality is gone.
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