I am extremely frustrated with Emirates Airlines. I trusted them with my baggage and even paid an additional $230 for excess luggage, yet they still managed to lose it. It has now been six days, and there is still no sign of my baggage or any meaningful update from the airline.At Vancouver International Airport, following the advice of the information desk, I contacted Emirates. After waiting an unreasonably long time on hold, I explained the issue to the first representative, only to be transferred to a second person and forced to repeat everything again. I was then passed to a third representative, who was shockingly rude and dismissive. His attitude was completely unprofessional and unacceptable for an airline that promotes itself as “luxury.” He bluntly refused to help me and insisted that everything had to be handled online, even though I had already gone through the online process multiple times.This experience has completely destroyed my trust in Emirates. For an airline that claims to deliver premium service, the way they have handled my baggage issue and treated me as a customer is disgraceful. I will seriously reconsider ever booking with Emirates again.
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