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What a mess — Emirates really let me down

This was my first time flying with Emirates, and I genuinely expected better. With all the hype around them being a “world-class airline,” I figured I was in good hands. Turns out, I was wrong.I flew from Bangkok to Dubai, then on to Amsterdam. Things got rocky during landing in Dubai—literally. The plane hit serious turbulence, and just seconds before touching down, the pilot suddenly pulled up and went around again. Total chaos onboard. People were panicking, and the woman next to me went into a full-blown panic attack. We were left in the dark for a while until the captain finally announced, 15 minutes later, that we couldn’t land due to strong winds. Fair enough—but say something sooner. The silence made everything worse.When we finally landed, I had just 30 minutes to catch my next flight. There were zero ground staff around to help. No signs, no directions, nothing. I had to full-on sprint across Dubai airport just to barely make it. At the gate, staff casually told me, “You’re really late, we were about to leave.” I told them my flight was delayed and they just said, “But you made it!” Wow. Zero accountability.On the next leg to Amsterdam, I pushed the call button because I needed water to take my meds (window seat, couldn’t easily get up). Nothing. I waited over two hours. Not a single crew member showed up. I only got water when food was finally served. Three hours in, someone came by and noticed the call light still on. I told them I pressed it ages ago. They just said, “Okay, please turn it off then.” That’s it. No apology, no acknowledgment, nothing. Honestly, no one gave a damn.I’ve flown with over 20 airlines (yes, mostly economy), and this was hands down one of the worst experiences I’ve had. Not because of the turbulence—that happens. But the way Emirates handled everything? A complete joke

Date of experience: Sep 03, 2025