We loved our flight with Emirates but had a massive problem when booking a car rental through their website. People should be aware of this, and my advice would be to NEVER book your rental car through the Emirates website/phone app.Emirates us CarTrawler as a third party to book your rental. People need to be aware of how bad they are (don’t believe me? Google CarTrawler reviews) - if you have any problems CarTrawler will not support you and will not offer any refund or compensation. And neither will Emirates - they will simply say CarTrawler is the provider of the service and to talk to them … which is impossible.We booked a vehicle costing $1,497NZD for part of our trip in Italy.When we arrived at Milan airport the car rental company would not accept my Credit/Debit card even though I offered to pay the €1,500 excess in advance.CarTrawler do not have any customer service number and you will deal with a ChatBot on their WhatsApp.The car rental company would not allow us to change the main driver name to my wife (whose credit card we made the booking with). They told us to contact CarTrawler. CarTrawler had no way to be contacted immediately and all emails, phone calls and WhatsApp messages on the day and for everyday after for two weeks went unanswered or simply advised that we hadn’t arrived with a credit card in the drivers name, had breached the T&Cs and therefore would not get any refund.Be very cautious about booking a car via the Emirates website or mobile app. They use CarTrawler as a third party to book rental vehicles. CarTrawler are cheats and I’ve never ever experienced such poor customer service anywhere else that I’ve booked a car.In my opinion, I don’t think anyone should EVER book a rental car through the Emirates website or phone app.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
