I had the worst experience with the Emirates baggage customer care team. My luggage was lost during travel, and instead of proper support, the compensation process was extremely disappointing. I lost around 12 kg of personal items including clothes, shoes, and essential belongings. Emirates is asking for original purchase receipts for compensation, which is not realistic. No one travels assuming their luggage will be lost and keeps receipts for everything they pack.The compensation offered was very low and not even close to the value of what I lost. Even buying a single pair of good shoes with it is difficult.On top of that, the process is extremely slow. It took almost a month just to get an update, and now the compensation payment is said to take another month. This entire process has been stressful, time-consuming, and disappointing.I request Emirates to improve their baggage service, customer support and compensation procedure, and to consider the actual loss faced by passengers instead of strictly relying on receipts.
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