The service used to be outstanding and excellent but last flight from Dubai to Phuket was nothing special nor pleasant. Seats are as narrow and small as they are with Qatar. Legroom is by no way the advertised centimeters, again the same as Qatar and recline was also limited. Tray was broken, on-board service was mediocre and limited. For hospitality don't turn to flight attendants. There would be no need for negative score but when charging twice as much as Qatar or Etihad there should be a reason for it like better seats or service.
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