I’ve travelled with Emirates many, many times and have ALWAYS received wheelchair assistance at the airports without problems. On my last booking I paid for the flight and when I received confirmation I went ahead and booked seats and requested wheelchair assistance as I had ALWAYS done. The reasons given were the same as on every other booking, and the customer service team then started to ask for results for medical tests I had never had! They wanted me to ask my doctor for a report to state that I did NOT have certain conditions! Meanwhile, on webchat, another Emirates employee was dealing with my complaint and saying “I don’t understand why they are saying this to you because I can see the wheelchair service is booked!” In the end I decided to ask for a full refund within 24 hours of booking the flight because they were making the booking untenable. They refunded only part of the booking and the complaint is since being investigated by the Civil Aviation Authority due to discriminatory treatment and unfair selling practices when dealing with disabled passengers. I’ve NEVER before been treated SO badly and rudely by an airline just for requesting a wheelchair service. I definitely DON’T recommend this company. They won’t put the customer first when it comes to sorting out problems, even when those problems are caused by themselves. The person who dealt with my complaint at Emirates should be sacked!
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