I got great compensation/service from Emirates a few months ago. I had booked a Business Class ONE-WAY flight from Bangkok to London via Dubai. Plane was delayed 4hrs at Bangkok AND I was downgraded from Business Class to the front seat in Economy. Also, I missed connecting flight to London from Dubai. So was put up in a 5* hotel for 15 hours with hotel restaurant meal vouchers. Next flight all good, in Emirates Business Class inc access to lounges and chauffeur to address in London. Compensation was a FREE RETURN (remember, I only booked a one way flight originally) flight in Business Class to use within the next year inc lounges and chauffeur etc both ways! This was all dealt with quickly and efficiently at Bangkok before I even left at the boarding gate! Can't be fairer than that! Looking forward to my FREE Business Class return flight BKK-LGW next year!
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