My son, two adult grandchildren and myself travelled premium economy from Melbourne to Dubai (on way to Venice) on flight EK409 in August 2025. I am sorry to say but the flight was a nightmare. There was a family with two young boys (around 2-3 years old) who were quite out of control. Running, shouting and disrupting the premium economy section. There were even the two grandparents with the family but no one could or would control these two pests. They kept running around chased by either parents or grandparents. The two grandparents were in front of us and the family of 4 were beside us. I have travelled with young children of that age myself in economy class but never have I let them disrupt the plane the way these two did and unfortunately the hostesses did nothing about it either. After serving meals and lowering the lights I frankly did not see them much. I realize that it should have been the parents and grandparents controlling these kids but something could and should have been said to them by staff. I can understand a little bit of disruption but this was really out of control and for almost all of the 14 hour trip. It absolutely ruined my first and only experience on Emirates premium economy. I am nearly 77 years old and would have appreciated a pleasant and relaxing trip. As it is a nearly 14 hour trip this is unacceptable. I am not a rich person and the four of us really saved to make this trip possibile. We won’t fly with them again.
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