My 65-year-old diabetic mother had a terrible experience flying with Emirates. Her connecting flight from Dubai to Madurai was cancelled, and she was stuck at Dubai Airport for almost 24 hours without proper food or rest.When I called Emirates for help, their agent Ahana was rude, unhelpful, and completely lacked empathy. She refused to rebook the flight and told me to contact another airline, even though another Emirates agent later managed to rebook it easily. Because of her negligence, my mother had to wait over 12 hours in Dubai and another 12 in Bangalore, reaching home two days late.For such a reputed airline, this was the worst customer service I’ve ever seen. Ahana should be properly trained on how to treat elderly and medical passengers with care and humanity. Emirates, please fix your customer support, this was unacceptable and heartbreaking.
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