emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Rose
BED BUG BITES IN BUSINESS CLASS

The economy flights from Paris to Dubai to Cape Town went smoothly: the vegetarian and Jain meal options were good, and the seats were clean, though not very spacious (especially on the Boeing 777-ER).However, our return flight in business class was a shock, we did not expect to suffer BED BUG bites from the mattress topper. These mattress pads were kept in plastic bags and, surprisingly, stored in the aircraft’s male lavatory upon landing. When I asked to use the restroom, the flight attendant kindly agreed but first had to remove several of these bags. On closer inspection, large bugs could be seen crawling inside one of the plastic bags.It seems clear that Emirates’ hygiene protocols urgently need review.As for the food, I actually preferred the economy-class vegetarian/Jain meals over those in business class, except for the fruit. In economy, the fruit had a strong nail polish–like smell, whereas in business, it was fresh, varied, and odorless.

2
Date of experience: Aug 30, 2025

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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