Emirates Review – Deeply Disappointed After YearsAfter almost 20 years, I decided to fly with Emirates again — from Manchester to Dubai — and I must say, it was an extremely disappointing experience. The airline is simply not what it used to be.At check-in, I faced a ridiculous situation regarding my luggage. My allowance was 25 kg for checked baggage and 7 kg for carry-on. I only had 2.5 kg extra in total, and instead of allowing me to pay for the small excess weight or purchase an additional carry-on, the check-in agent rudely insisted that it was not possible because “the flight is full.”She gave me only two unfair options: • Pay £175, which is completely unreasonable for such a small excess, or • Remove one of my carry-on bags entirely.After a long and stressful argument, I had no choice but to throw away one of my bags at the airport to avoid missing the flight. To make things worse, when I arrived in Dubai, I found that my expensive Delsey suitcase was cracked and damaged — it looked like it had been roughly handled.Honestly, I expected far better service and flexibility from Emirates, especially given their reputation for premium care. The way the staff handled the situation was unprofessional, inconsiderate, and disappointing.After this experience, I can confidently say Emirates is no longer the airline it once was. I truly hope management takes feedback like this seriously because loyal customers like me are leaving with frustration instead of satisfaction.
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