Emirates used to be the pinnacle of flight experience. Our last trip was a huge disappointment. Already at online check in we saw the first signs of change. Online check reported technical problems and asked us to try again later. When we tried 8 hours later it was possible to enter information, but the system could not generate online boarding passes, which meant we had to queue at the check-in counter for 45 minutes to get a boarding pass.At the boarding counter in Hamburg, the boarding manager ran around and aggressively measured and weighed hand luggage that he thought weighed over 7 kg or if a passenger had a small handbag with them. He issued very large fines to those he thought exceeded the limit. A behavior we have only seen with Ryanair and AirAsia that Emirates probably does not want to be compared to and a behavior that creates a bad atmosphere and fear among passengers who have not weighed their hand luggage very carefullyThe seats in Emirates Boing 777 aircraft on economy class have the same width as those used by the two mentioned low-cost companies on short-haul flights. This means that it is not possible to eat with a knife and fork which is a shame when Emirates uses real cutlery and not just something made of plastic or wood.Considering the price, Emirates no longer delivers a good product.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
