I travelled with Emirates on 12 September 2025 from Mumbai to Dubai and onwards to Birmingham. What should have been a smooth journey turned into one of the most stressful and humiliating experiences of my life.1. Flight Delay & Missed ConnectionOur Mumbai–Dubai flight (scheduled 00:05) was delayed by 2 hours, causing us to miss our onward connection. We arrived in Dubai at 07:15 and were told the next available flight was not until 14:55.2. Long Layover – No SupportDespite this long wait, we were refused hotel or lounge access because the delay was “under 8 hours” – by just 20 minutes. I was sick, vomiting, and exhausted, yet no rest facilities, no proper food, and no real support were offered.3. Humiliating Food VoucherWe were given a food voucher, but when trying to use it at McDonald’s (Gate B16), staff were rude and dismissive, saying “this is free so that’s what you get.” I was forced to accept one limited option and not allowed to choose my own meal. It was embarrassing and degrading, and we left the food behind.4. Seating & Meal FailuresMy partner and I had booked seats together, yet we were separated. Only after repeated complaints were we re-seated. My vegetarian meal request was “lost,” and both of us left without food for a long international flight.5. Poor Communication & Broken PromisesStaff gave conflicting information and false assurances. The aircraft provided was even different (Boeing instead of Airbus) without explanation.Impact:This journey left me physically unwell, emotionally stressed, and humiliated. Emirates completely failed in their duty of care.Bottom line:I expected professionalism and care. Instead, Emirates treated us with neglect and indifference. Even after 2 weeks, my formal complaint has gone unanswered.⚠️ Please think twice before booking Emirates. You pay premium prices expecting world-class service, but you may be left stranded, sick, and ignored – exactly as we were.Please do not reply to me here. I would like a proper resolution and explanation by email, as I need a clear response to what I had to go through. Thank you.
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