Emirates as an airline for flights and trips is wonderful! We have never had a problem with their staff when checking in or leaving! However their lost property function at sydney airport is absolutely abysmal! We accidentally left our ipad on a flight coming in from Dubai about a month ago and sent them an email about it the next day (since thats the only way to claim lost property). After that, numerous calls were made to dnata, emirates and sydney airport alike with absolutely no concrete response and with all responding personnel just making us call the others. Today we finally just went to the airport to ask directly and were told by a lovely lady at dnata that emirates lost and found had our ipad and to go to their office because they were expecting us! When we got there, the office had a closed sign up with all the lights switched off. We rang the bell and the lady who came up was extremely arrogant, asked us for a reference number (which we didnt have since no one had responded to our queries) and then proceeded to tell us that we had actually been contacted on the 17th of May (the day we sent the email for our ipad a month ago) telling us they had it. We showed them the email trail of them just sending us automated responses, and also of them saying to wait for an update and nothing else, but she just brushed it off and said well, you’ve got it back anyway. She was rude, and short with us and i didn't appreciate her arrogance in the least! I still love emirates and will continue to fly with them, but PLEASE don't leave anything on their planes because you will either never get it back or just have to deal with very rude customer service reps who will make you feel worse.
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