Our Ref: DXB/X/SL/010724/8101685File Ref: MADA2333878I have flown dozens of times with airlines around the world, but I have never experienced such humiliating treatment as with Emirates: 1. Lost baggage and misinformation: I’ve been over 24 hours without locating my suitcase (Tag EK231462). Their website still shows “Baggage not yet found” and I haven’t received a single email or call. 2. Contradictory information: First they claimed my bags were in Madrid, then in Abu Dhabi… and the agent I spoke to didn’t even know where they were. 3. Basic data errors: They recorded my suitcase as “black” when it’s actually silver. They can’t even get the most elementary detail right. 4. Ridiculous obstacles: They demand I send a fax within 24 hours to formalize my claim. A fax in 2025? No number, no digital alternative—it’s utterly absurd. 5. Disastrous after-sales support: Last year I was held for 6 hours in Abu Dhabi (Our Ref DXB/X/SL/010724/8101685), missed my train, and had to cover meals, transport and car rental—with zero compensation. 6. Montreal Convention ignored: Despite my legal right to compensation (up to 1,288 SDR ≈ €1,600), Emirates simply dismisses my claims. 7. Wall of silence: There’s no customer-service email, their phone lines are perpetually busy, they only answer in English, and they funnel you into voicemails with no reply.This level of incompetence and indifference is utterly shameful. I demand the immediate location of my suitcase and the appropriate compensation under the Montreal Convention. I will never recommend or fly Emirates again as long as they maintain this absolute disregard for their passengers.
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