During my trip, Emirates rebooked my return flights with a 28 hour layover in between legs. On calling Customer Services they said there were no alternative flights but that accommodation would be provided, but when we landed in Dubai at 3am, we were directed around the airport for two hours as different desks said other people could help, then told we needed to book and pay for our hotel ourselves, but to write to Customer Services to request reimbursement once home. The initial response to my request referred to a pre-trip change that hadn't caused the long layover and rejected it on that basis, despite me providing all the details and supporting documentation by email. I am still waiting for them to look at this again. I am surprised and disappointed at the service.
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