I love Emirates because of the comfort it promotes and the reputation. But as a first timer I don't think I can board it again if there is more Crew members (TIRED, LOOKING STRESED, IRRITATED) like Ms. Islem.Today as we closed off our 5 years anniversary celebration with my partner, heading back to Dubai excited to take off and proceed on usual business with my partner. Checked in well, and then proceeded to board B777 - 300 where I found a Tired, Stressed or rather irritated crew member "Ms. Islem" my partner and i were seated on 47A/47B which she was shocked with that came with a loud question "are you staff?" My partner looking at me in wonder and bothered. We responded No we are NOT. she then demanded our boarding pass which indicated our seat numbers. She still looked puzzled like we were seated in a wrong place or on a wrong flight as she returned the passes to us. All our smiles and warmth were shuttered by Ms. Islem hardly taking off. We then git worried of if she will be the one attending to us and it turned out we were right to worry.As if that wasn't enough, time for our long waited meal came and guess who the crew to serve was "Ms. Islem" it was. She tells us she only has Chicken for main 😃 like there was no Menu that was issued prior to our meal 😡 my partner doesn't eat chicken, mushrooms but not allergic and I don't fancy them either. We politely told her we want 2 beef. And she was like only chicken available. I repeated we want 2 beef as we don't eat chicken and her response was for an "am tired am stressed and irritated with my Job" she said since you don't want to eat chicken I can only give you the plate with a starter and Desert without the Main. As I got shocked with how much I paid for our ticket with no discount or promotion. But we are being served like we are being done a FAVOUR. Because of Hunger, my partner had to to eat the chicken with Mushrooms that she had taken years Years of not eating with the mushrooms she has never eaten. I bless God for No ALLERGY yet.I will never forget "Ms. Islem" perhaps to avoid her is to look for another Airline for My travels to avoid embarrassment and disappointment on a world class Airline like Emirates. A huge thanks to her colleague Ms. Ashley who was so lively, sweet and professional. I guess she noticed how un happy we were. I must say as well we weren't the only ones Ms. Islem treating wity the i dont care attitude but her colleagues as well who were coming to her for assistance. Ps. I booked my tickets 3 months inadvance, paid full amount but towait for a Horrible Flight Experienceas a First timer. Untill now I still canSee Ms. Islems un smily face withlack of professionalism in my mind
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