I had an extremely terrible experience with Emirates Airlines.On December 4th, 2023, I had a flight from Hanoi to Frankfurt.On December 3rd, 2023, I wanted to upgrade to Business Class, but due to a payment system error, I was unable to complete the transaction.The Emirates staff in Hanoi told me that I had to purchase a one-way ticket that was twice as expensive as the round-trip tickets I had already bought for myself and my child—just to ensure I could return to Germany on time.On January 15th, I wrote a letter and called Emirates repeatedly. They told me to wait, acknowledging that it was indeed a system error. However, after one month, then two months, then a year—almost every month I kept calling Emirates, but there was no resolution.I requested a refund and compensation, but they completely ignored my request and kept passing the responsibility from one staff member to another.Now, a year and a half has passed, and I still have not received the money I paid—twice the price I should have paid, when in fact, I should not have had to pay extra at all.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
