My 14 year old son travelled from Manchester to Dubai a few days ago. His suitcase was somehow labeled under another person’s name at check in and ended up in Kuala Lumpur. Almost a week down the line, the airline has made very little effort to locate the bag. Turns out they were looking for it in Dubai, under my son’s name when we were clearly told at the lost luggage just after landing that the bag was unfortunately headed to Malaysia. Fast forward to yesterday, and after daily calls and urging, the bag was located in Malaysia and the airline then emails me asking who in Malaysia they can hand over my bag to. Insanity!! We are on the UAE, with no ties to Malaysia. My son’s entire life was packed in that suitcase so the child has no clothes to wear, no toiletries, nothing! Words cannot describe how disappointed we are with the service, or rather a complete lack of! It remains to be seen if the suitcase will ever find its way back to us.
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