Our initial flight (at 8pm) was delayed for 4 hours, whilst everyone was stuck on the plane, due to an issue with the fuel injectors. Hardly any communication throughout, only being told “we were going back to stand”, which sounded to us like we’d be getting off the plane, therefore adding to the frustration of everyone stuck for such a long duration. This delay meant we missed our connecting flight (also with emirates) which they rearranged for roughly 18 hours later and therefore put us in a hotel. Only they shipped us off to a hotel in the middle of Dubai who weren’t expecting us and so, wouldn’t admit us. No emirates staff around to help and they ultimately left us sat in the lobby for nearly 3 hours with no communication before finally picking us up and taking us to another hotel! I managed to get the hotel to ring the emirates desk at Dubai airport and was met with a “representative” who flat out refused to speak to me, despite the fact they’d just sent me, my wife and my 3 year old daughter to a hotel who wouldn’t admit us, with no money, food or water. They would only speak to the hotel staff despite the fact I’d paid them £2.5k for some flights and was their actual customer! I also tried emirates chat who told me “they can’t help with hotel bookings”. I’ve of course raised a complaint with emirates who, as of 17/02 still haven’t bothered to respond and there’s basically no means of contacting this company. Beyond shambolic.
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