Emirates broke my bag on a recent trip. After mispeading information at Melbourne airport and many phone calls I made a complaint via their online form.This was responded to. I was asked to provide a link showing the current market value of the bag and a receipt providing proof of purchase. I did both. The link was to a Myer website showing the sale price of $189 (normally over $300). To compensate me they offered $157 which is what I paid over a year ago.When I expressed my dismay and disatisfaction all they could state was "...I regret that you remain disappointed with our response and we regret that your expectations have not been met once again, we have nothing further to add other than to thank you for writing to us and for allowing me to restate our position..."No explanation of why they didn't provide compensation adequate for me to replace my bag.Not the response I expected for a $12,000 ticket. Will go back to Qatar and Cathay
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