We flew Emirates with our 7-month-old baby on EK352 and EK355, expecting a premium experience. Unfortunately, both flights were deeply disappointing.On EK352 (Dubai to Singapore), we had pre-selected and paid extra for seats with a bassinet. When we boarded, our seats had been changed without notice to a row with no bassinet. We were forced to hold our crying infant for an extended time, until the crew eventually relocated us to the very back of the plane — far from what we paid for. In-flight service was also delayed and chaotic.On our first flight EK355,Singapore to Dubai, the air-conditioning unit or something unkown above us was leaking water directly onto my baby’s and my face during the flight. When I informed the flight attendant, she simply said she didn’t know the cause and walked away — no apology, no resolution, no seat change.To make matters worse, I was unable to file a formal complaint through the Emirates app or website, as the form would not allow me to select a flight number.For a supposedly premium airline, this experience was careless, stressful, and unprofessional — especially for families traveling with infants. We expect an explanation and compensation.
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