Flew from London to Japan via Dubai, return flight. Outward flight was ok. Return flights, huge queues at Tokyo airport for economy passengers with only one check in desk available. No information as to why huge queues- no assistance with process.Flight from Dubai to London - plane had technical problem, sat on runway for hours, had to deplane and go through security process again, arrived in London five hours late, missed our coach had to rebook and pay again. Spoke with Emirates customer help line, but very disappointed at tone of response- ‘not our problem, tough luck.’ Not a European airline so not covered by any compensation scheme- again, tough luck. Have flown several times with Emirates, won’t choose them again. Very poor customer service!!
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