Emirates advertises 'airport transfers' on the website. You book and pay on the Emirates website. But when the driver doesn't show up, Emirates takes no responsibility. I have requested a refund for the transfer I paid for in full together with the taxi I needed to take to DXB. I complained to Emirates the very next day but because they take over 4 weeks to respond to complaints, I missed the cut-off date for lodging a refund request with the transfer company. Emirates won't budge on their decision not to process a refund even when it is their fault entirely. I am still trying to this day to get a response from them. I've been a loyal Emirates customer for years and I will most certainly not be flying with them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
