I booked a return car service through Emirates via their Cartrawler service. It was farmed out to JayRide. It was to collect my family of 4 from Dubai airport and take us to RIXOS in ABU DHABI. The pick up worked fine, (although they did keep us waiting in the terminal for about 15mins while the car arrived), but then the day before the return on the 4th Jan i received a WhatsApp stating the booking had been cancelled. I shared screen shot of the website showing it as confirmed but i got little help or interest from the rep at Jayride. He basically said contact the agent. I had no number for Cartrawler and Emirate's were of zero help too stating the service is managed by Cartrawler.In the end I wasted 2 hours of my last day of holiday trying to save this transfer.In the end I had to resort to buying another transfer from the hotel which cost me twice as much. So i am now down £200. Awful experience! I will never use Emirates, Cartrawler or Jayride again.I have screen shots of WhatsApp correspondence and all confirmation etc.
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