We've taken several Emirates flights now so I think I'm giving a pretty fair judgment of the airline when I say the main thing it has going for it are its planes -- the cleanliness and structure of the seats and the excellence of the inflight entertainment options. But that's about it -- the airline's PEOPLE are horrible, truly between below-par to downright unpleasant. From the anal-retentive check-in counter staff who was determined to be as difficult as possible about letting me bring on board one carry-on and one backpack (small laptop size, and which has definitely easily fit under the seat on countless flights, including other Emirate ones) to the cabin crew who NEVER answer the passenger call button, NEVER -- NOT ONCE. They are almost always brusque and take FOREVER to clear things (and then of course they completely ignore the call button). They unceremoniously walk down the aisle calling my child's name out loud to give her her kid meal. These are all instances which, taken together, leave a very sour taste in one's mouth -- after the latest encounter with said anal rep we will definitely avoid this airline in future and share our opinions with others.
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