I have attended the flight from Dublin to Bangkok in November of 2024. On our way our stop over was in Dubai where the flight got delayed for 5 hours with a already 2 hour layover. We were in Dubai airport for 7 hours because 'there was no plane'. I have contacted customer service who have told me that 'basically it takes 30 days' to get a response. I have then waited the 30 days and now that I contacted them again I was told it was 60 days and that there is nothing they can do and that there is nobody I can contact. They also end the chat while you are typing. Their customer service is really poor when they are in the wrong.
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