Me and my wife had a baby and I wanted to treat her to a little winter sun holiday as our first trip away as a 3. I have literally been saving my amex points to be able to afford a flight to dubai with you guys, for her and the baby to be business class and for me it was economy. We have heafrd so much about emirates as an airline so this was a big deal for us to fly with you, on our way from london to heathrow i paid for access to the lounge and the crew kindly let me help my wife into her seat so i could assist with thew baby before i made my way to economy. they also moved me to a closer seat to make sure i could go and help her off the plane also. The flight and crew were excellent for my wife and for me, it was standard as you expect in economy. We then had our 13 day holiday… I obviously ran out of money as expected lol.As we checked in our luggage, we asked the kind lady on the desk and her manager “do you think they will let us through as we board so i can help my wife?” and they replied “im sure they can make an exception since tyou have a new born”. we had loads more hand luggage (buying everyone the viral dubai chocolate). We walked up to the lounge as the flight was boarding, I was holding mine and my wifes hand luggage plus baby bags etc. We walked to the desk and asked agaion if it was ok if i board the plane this way so i can assist and make sure my wife is on the plane ok. she then replied “unfortunately sir we cant let you in unless you pay..” she then told me it equated to over £100. I of course asked again and reassured i wanted nothing other than to help my wife, she still refused. I even mentioned the front desk saying that it should be accepted given my circumstances and still… nothing. I asked to speak to a manager she said that manager is gonna say the same thing… the supervisor came over and she again was not willing to make an exception and was extremely rude, leaving me so shocked and angry! how can there be such a difference from the crew experience to this? why would you not make an exception? we were just boarding that way. i didnt want anything from them, i just simply didnt have the money to spend on just walking a different way just to help my wife…This really just ruined the whole experience for me and my wife, not once did i ask or my wife if i can be ugraded for free because we are not like that. all they kept saying at the desk is yeah but if youre a regular or a gold member you can bring a guest! what happened to impressing the first timers? not to mention the ones with a baby!! We are not over exaggerating, my wife is 5 ft she weighs 47kg. she actuallty hurt her backl lifting all of that and carrying everything. i personally will not be flying with emirates ever again because of this. im not even writing this complaint because i want anything, i just hope to god that you change this policy so that a man can just help his wife. i hope in time the rest of the team can become as kind as the flight crew.
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