I had booked and paid for two business class flights from the Uk to the Philippines. My partner is from there so we were flying back to visit and stay with her family.Unfortunately naga (the city we were staying in) had a terrible storm and a natural disaster occurred where their home had been completely flooded had lost two cars completely, and can not stay in their home at the moment. I called emirates to see if there was anything they could do to be a bit flexible with me due to a natural disaster. When I discussed it with the “business class travel consultant” there was nothing they could do, I was able to book another flight but it would cost a minimum of £1,200 to change the flight. I also had to change twice because the dates we wanted to go was not available yet! There was nothing else they were willing to do!! I spoke to the supervisor and he was extremely rude, kept talking over me and cutting me off and was very argumentative!! I have now cancelled the flights at a cost of £1,200 as I will never travel with emirates again!! Even when I cancelled the flight with the agent on the phone, they can’t send me any confirmation and I have to off and search for the online form to then request the refund! They were unable to send me the link directly!! It is such shocking service from a prestigious brand and having paid £7,500 for business class tickets I thought we would have been treated a little better than we were!!
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