TERRIBLE CUSTOMER SERVICE & ATTITUDE IF YOU HAVE AN ALLERGY - BEWARE snd fly with BA or Virgin who are both excellent in this department. We recently flew from Heathrow to Dubai. My daughter has a severe peanut allergy. On every airline we have ever flown with we advise of the allergy at booking, check in and boarding the plane. Staff are always empathetic, understanding, make announcement for passengers not to consume nuts and do not serve nuts. Not Emirates though, no no. They refused an announcement, advised me passengers could eat what they like as this was their policy and they were serving nuts on todays flight. They could not have cared less. My daughter was in a complete anxious melt down after this conversation. The next day, while in Dubai I managed to find an email address (this is no mean feat either), emailed them, 3 days later I received a call, much the same opinion and advice given, I asked them to go off and upgrade me and make an announcement on my return flight. The day before we travelled home I received an email from ‘Thomas’ on a ‘no reply’ email address that in short, told me we could not travel back home with emirates due to their policy and the fact I’d told them she had a severe peanut allergy.I will leave it there. Yes much stress/money spent in then having to find alternative flights home. Shame on you EMIRATES. Will never travel Emirates again.
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