Just flown from Heathrow to Tokyo (via Dubai) and back to Heathrow from Osaka (again via Dubai) and genuinely can’t believe some of the other reviews.On all 4 flights the service and food were excellent. All flights were completely full yet the staff were really friendly and efficient and the onboard entertainment system the best I’ve experienced in over 450 prior flights. Seats in economy were comfortable (even with the person in front reclining theirs fully for most of the flights home) and had good legroom for the class of service. The cabin was kept at a sensible temperature unlike many airlines who seem to turn the heating up way to far.The flight from KIX to DXB was delayed 45 minutes due to a medical emergency with one of the passengers who had to be offloaded along with their luggage. At Heathrow there was a problem with stand availability resulting in an additional delay but in both instances (all clearly outside control of the airline) the issues were communicated in clear and timely manner, with regular updates.Would definitely use again and recommend to others.
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